PRIVACY POLICY
What personal data do we keep and how do we use it ?
When you submit a request for information about our products or a trial on our website, we have the ability to obtain your personal data. This data is stored in Pipedrive.
When you purchase a License for our services, you are required to provide your personal and company data to facilitate the processing of the contract. We utilize Docusign for contract signing, Wefact for generating invoices and managing payments (you can find more information about their privacy policy), and Exact for our accounting software (more information about their privacy policy). All of these services claim to be compliant with GDPR regulations and handle your personal data in accordance with the law.
It is important to note that, in accordance with the requirements of the Dutch tax service, we are obligated to retain your personal data for a period of up to 5 years after your purchase.
If you need assistance, you can contact our support center through support tickets, using Teamwork Projects and Chat (privacy policy). Alternatively, you can create support tickets by sending an email to [email address]. Please be aware that our conversations, including personal and commercial data, will be kept for internal use only.
If you request changes to be made to your invoices, we may store your name, email, tax ID, and address in our database.
Cookies policy
We utilize cookies to recognize you while browsing our website. This technology is employed to maintain your browser session, ensuring that the logged-in user is indeed you. Additionally, certain services we utilize may also employ cookies (refer to the information below regarding these services).
Third party services
We utilize multiple services, integrating their JavaScript code into our website, which enables them to gather certain information about you. These services include Google Analytics and Pipedrive. To learn more about their privacy policies, please refer to Google’s GDPR compliance and Pipedrive’s documentation.
When you visit our website and request further details about our products, you provide us with your contact information, which is stored in Pipedrive. For more information, please consult Pipedrive’s resources.
To deliver marketing emails, we employ Mailchimp. We share your email address, name, and preferred language with them. For additional information regarding their privacy policy, please visit Mailchimp’s website and review their policy.
Whom can we pass your personal data without asking you ?
We are only permitted to disclose your personal data to law enforcement authorities upon receiving a court-requested paper. In the event that we receive such a request, we will notify you and retain a copy for your records.
Security
In our secure database, we store your personal data. Your information is not shared with anyone other than those specified above. We have implemented the following measures to ensure the safety of your data:
1. Only a limited number of authorized employees can access your data, and they can only access the information necessary for their work.
2. We exclusively use third-party software and services that comply with the General Data Protection Regulation (GDPR).
Managing your personal data:
If you would like further clarification regarding the handling of your personal data, please send us a request via email to :
it-iptv-uk@gmail.com
We will address your request within two weeks and perform all necessary procedures as described in the GDPR.